1. Overview
At GridOwl, we respect your right to control your personal data. This page explains how you can request the deletion of your account and associated data from the GridOwl platform.
GridOwl complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and Apple's App Store data deletion requirements.
2. Your Rights
As a GridOwl user, you have the right to:
- •Request access to your personal data stored by GridOwl.
- •Request correction of any inaccurate personal data.
- •Request deletion of your personal data and account.
- •Request data export of your personal data in a machine-readable format.
3. How to Request Data Deletion
You can request data deletion through any of the following methods:
Option 1: In-App Self-Service
- Open the GridOwl app and log in to your account.
- Navigate to Settings → Profile.
- Scroll to the Danger Zone section and tap "Delete My Account".
- Confirm your identity by entering your email address and password.
- Your account and personal data will be permanently deleted immediately upon confirmation.
Note: In-app self-service deletion is immediate and irreversible. This is different from email-based deletion requests, which follow the 30-day processing timeline described in Section 6 below.
Note for organization administrators: If you are the sole administrator of an organization, you must first assign another administrator before deleting your account. This protects your organization from losing administrative access.
Option 2: Email Request
Send an email to [email protected] with the subject line "Data Deletion Request" and include:
- •Your full name and email address associated with your account
- •Your organization name
- •Whether you want partial data deletion or full account deletion
Option 3: Contact Your Administrator
Your organization's Tenant Admin can remove your account from the organization. This will remove your access and personal data associated with that organization.
4. What Gets Deleted
When you request data deletion, the following data will be permanently removed:
- ✕Personal information: Name, email address, and any profile data.
- ✕Authentication data: Password hash, refresh tokens, and session data.
- ✕Notification preferences: Alert settings and notification history.
- ✕Activity logs: Your personal action history within the platform.
- ✕Tenant membership: Your association with any organizations.
5. Data We Must Retain
Certain data may be retained after account deletion due to legal and regulatory requirements, particularly for HACCP food safety compliance:
- !HACCP audit logs: Immutable compliance records are retained for a minimum of 2 years as required by food safety regulations. These logs are anonymized after account deletion (your name and email are removed; the compliance action record is preserved).
- !Temperature data: Historical sensor readings belong to the organization, not individual users, and are retained for compliance purposes.
- !Breach event records: Temperature breach acknowledgments and resolutions are part of the regulatory audit trail and are retained in anonymized form.
6. Processing Timeline
- Acknowledgment: Within 2 business days of receiving your request.
- Identity verification: We may contact you to verify your identity before processing.
- Processing: Deletion is completed within 30 calendar days of verification.
- Confirmation: You will receive an email confirmation once deletion is complete.
During the processing period, your account will be deactivated and you will not be able to log in. If you change your mind within the first 14 days, you may contact us to cancel the deletion request.
7. Full Account Deletion
Full account deletion permanently removes your GridOwl account and all associated personal data. This action is irreversible after the 14-day grace period.
Before requesting full account deletion, please note:
- •If you are a Tenant Admin, you must transfer admin rights to another user first.
- •Any pending HACCP events assigned to you should be reassigned before deletion.
- •You will lose access to all compliance reports and historical data.
- •A new account and invitation will be required to use GridOwl again.
8. Contact Information
For data deletion requests or privacy-related questions:
- Privacy Officer: R Gupta Consultancy Services Inc.
- Email: [email protected]
- Support: [email protected]
- Website: gridowl.ca